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OBJECTIVE
Render the workplace suitable to meets the business' and its customers needs by implementing a quality management system focused on the maintenance and continuous improvement of operational processes.
LIST OF OFFERED SERVICES
- Internal training
- Support Services
TRAINING ON ISO 9000 FAMILY OF STANDARDS
QUALITY MANAGEMENT SYSTEM DIAGRAM |
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OBJECTIVE
Present main outline of ISO 9000 regulations and assess the impact of these on your current quality management system.
TRAINING CONTENT
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Quality Trends
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Fundamental principles of a quality management system;
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Meaning of ISO;
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Main ISO 9000 standards;
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ISO 9001 standard requirements
(Plan, Manage, Control, Act);
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Registration Process;
- Conclusion.
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Customer Satisfaction Survey : an efficient quality improving tool. |
TARGET AUDIENCE
General Management, managers, coordinators, quality control managers, office and plant workers. |
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LENGTH
1 Day : General Management
Half a day : office and plant workers
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TRAINING OF INTERNAL AUDIT TECHNIQUES
(ISO 19011)
OBJECTIVE
Provide participants with the knowledge and skills they need to prepare and conduct internal audits on the quality management system. |
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The checklist : an effective way to verify the application of a management system.
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TRAINING CONTENTS
- Introduction to the ISO 9000 family of standards;
- Internal Audit – attributes;
- Key stakeholders;
- The human element;
- Stages of the audit process;
- Simulation / Practical workshop;
- Conclusion.
TARGET AUDIENCE
Quality-control managers and internal auditors.
LENGTH
Half a day : General Management
2 to 3 days: Internal auditors
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TRAINING ON STATISTICAL PROCESS CONTROL (SPC)
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Process monitoring by the use of measurement equipment. |
OBJECTIVE
Train supervision and operation staff the concept of statistical process control (SPC). Make internal staff able to understand the concept of variation and capability of a process. Support the production staff by implementing and maintaining of control charts. Be able to understand and interpret the results of various statistical studies, to ensure adequate corrective actions. Have to skills necessary to ensure the maintenance of statistical process control in the factory.
TRAINING CONTENT
- Introduction to statistical process control (SPC);
- Concept of variation in a process;
- Available tools to analyze the behavior of a process;
- Evaluation of the preliminary process capability (Pp, Ppk).;
- Presentation and training on various control charts (measurable or by attributes);
- Analyzing process behavior;
- Presentation of the indicators to evaluate the capability of a continuous process (Cp, Cpk, CPU, CPL).
TARGET AUDIENCE
Managers, coordinators, quality control specialist, technical department, TS 16949 specialist.
LENGTH
1 to 3 days
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CONSULTATION AND/OR COACHING
- Benchmark assessment (diagnostic) of quality management system currently implemented in the company;
- Support for the implementation of a profitable quality management system in accordance with the ISO 9001 management standard;
- Conducting internal quality audits;
- Support for the preparation of measurable quality-control objectives (including the preparation of a business plan);
- Support during management reviews;
- Support for the implementation of documentation management (Providence, QSI and Word Bench).
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